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rdja
PostPosted: Tue Jul 30, 2019 10:34 am  Reply with quote
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Joined: 02 Sep 2010
Posts: 829
Location: SW Ohio

Some may remember the thread I had on my first impressions of my new A5 16 ga, and that the stock cracked just behind the trigger. I sent it to Browning and been following the online service tracking and the stock is on back order. Its been a couiple weeks of back order status. So I called the number that popped up when I clicked on the backorder tab. Spoke to a very nice man and asked if they had any clue of when the stock might be available. After a very brief hold, he came back and told me that the back order had no foreseeable end point. Then asked if I would accept a new gun to replace it, knowing that most people are wanting to shoot and get ready for dove season. I did not have any sentimental attachment to the gun so was happy to accept that offer. Will take a couple of weeks to get all the paperwork done so it can be shipped to me without an FFL. He said I had been more than patient and thanked me several times for my patience.
I think that is pretty good service, and he was so nice to speak with. Pretty happy.

Nate
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Bret
PostPosted: Tue Jul 30, 2019 11:19 am  Reply with quote



Joined: 28 Dec 2017
Posts: 87
Location: Northern Utah

I have had similar experiences with Browning. I have gotten to know many of the folks that work there over the years. It is too bad it took so long, but I'm glad they got you set up.

I have an old Superposed up there being rebuilt right now. They aren't speedy about their service, but when I get it back, it is always better than expected.

I'm patiently waiting impatiently. Laughing

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hayseed
PostPosted: Tue Jul 30, 2019 2:35 pm  Reply with quote



Joined: 14 Feb 2017
Posts: 401

We always hear when service is bad. Good to also give credit where credit is due.
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hoashooter
PostPosted: Tue Jul 30, 2019 6:26 pm  Reply with quote
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Joined: 08 Nov 2005
Posts: 3436
Location: Illinois

Can't help but wonder how long it would have been if you never called--Browning has a reputation for long wait periods------How about a little customer communication??Can't they call/email us----Kolar is OUTSTANDING FOR THIS!!!Browning REALLY needs to up customer communication------Other than Sparta I 'm really disappointed in their service/time ----
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John1
PostPosted: Wed Jul 31, 2019 5:18 pm  Reply with quote



Joined: 21 Mar 2019
Posts: 44

My 1987 Citori 16 is at the Browning repair center right now to address a FTF issue
with the bottom barrel. i'll let the forum know how that works out if there is any interest.

John.
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double vision
PostPosted: Wed Jul 31, 2019 6:58 pm  Reply with quote
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rdja wrote:
Some may remember the thread I had on my first impressions of my new A5 16 ga, and that the stock cracked just behind the trigger. I sent it to Browning and been following the online service tracking and the stock is on back order. Its been a couiple weeks of back order status. So I called the number that popped up when I clicked on the backorder tab. Spoke to a very nice man and asked if they had any clue of when the stock might be available. After a very brief hold, he came back and told me that the back order had no foreseeable end point. Then asked if I would accept a new gun to replace it, knowing that most people are wanting to shoot and get ready for dove season. I did not have any sentimental attachment to the gun so was happy to accept that offer. Will take a couple of weeks to get all the paperwork done so it can be shipped to me without an FFL. He said I had been more than patient and thanked me several times for my patience.
I think that is pretty good service, and he was so nice to speak with. Pretty happy.

Nate


Good deal!
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Old16ga
PostPosted: Tue Aug 27, 2019 6:55 am  Reply with quote
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Joined: 31 Jan 2007
Posts: 50
Location: North East Georgia

John1 wrote:
My 1987 Citori 16 is at the Browning repair center right now to address a FTF issue
with the bottom barrel. i'll let the forum know how that works out if there is any interest.

John.


Let me guess. Remington Game Loads?

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